If you check my profile right-up, you will see my promotion history.
You can see that after 1 year I received 10 promotions to regular Tracker, and then after 1 more year I got another promotion to Dedicated Tracker.
I have been stuck there for 11 years now, and am not sure why, except that the higher you get the harder it is to get promoted.
I doubt that the site being partially broken has anything to do with it, although it is possible.
I tryed entering my limit a few days last month for the first time in years to no avail.