UH? not a valid Pre-fix

I entered my bill and it says that it is not a valid prefix but it says hot!! the number is HOT69***61 i dunno
i tried to email the site admin but it wont link me… :(

Maybe you entered the wrong denomination…If it is a new note it is possoble the prefix is not oin the database yet..

HOT is a new prefix and so Dr will have to add it as a valid serial prefix. You did the right thing in trying to email Dr, try again, however. By the way in forums we normally do HOT69***61 to help prevent false hits, but to Dr you can do the full number, I do not know if he manually adds this number to your data base.

you just need to give him the prefix, HOT in this case. if you need to spend the bill, write it down first. enter it later.